Personal identification information
We may gather personal identification detail from Web users in a number of processes, together with, but not limited to, when Visitors go to our site, fill in a form, and associated with other actions, facility, attributes or archive we make available in the website. Users may be asked for, as proper, name, and email address. Users may, still, anonymously go to our Website. We may collect personal identification info from Web users only if they voluntarily submit such information to us. Guests can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site relevant activities.
Non-personal identification information
We may collect non-personal identification information about Web users every time they interact through our Site. Non-personal identification information may include the name of the browser, the type of computer and other details about User technical ways of connection to our Site, such as the OS and the Internet service providers utilized and other related information.
Web browser cookies
Our Site may use “cookies” to enhance experience of the User. Cookies are placed in the hard for record-keeping purposes and sometimes to track info about them. User may choose to customize their internet browser to reject cookies, or to alert you when cookies are sent. If they do so, note that some elements of the Website may not function appropriately.
How we use collected information
We may collect and use Visitors’ individual info for the following purposes:
- To run and operate our Site, We may require your information display content on the Site accurately.
- To enhance consumer service, Information provided helps us respond to your service requests and assistance needs more efficiently.
- To personalize user experience, We may use information in the aggregate to know how our Users as a group use the solutions and resources provided on our Site.
- To send periodic emails, We could use the e-mail address to reply to the inquiries, questions, and/or other requests.
How we protect your information
We only accept appropriate information collection, storage, and processing procedures and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your individual info, username, password, transaction information, and data stored on our Site.
Sharing your personal information
We may share or trade information with third parties for marketing or other purposes.
Third party websites
Customers may discover marketing or other content material on our Site that link towards the websites and solutions of our partners, licensors, suppliers, sponsors, advertisers, as well as other third parties. We do not manage the hyperlinks or content that seem on these sites and are not accountable for the practices employed by websites linked to or from our Site. Moreover, these sites, such as their content and hyperlinks, might be constantly changing. These websites and solutions may have their very own privacy policies and service policies for the client. Browsing and interaction on any other website, including web sites, which possess a link to our Site, is subject to that website’s personal terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance toward current policy. Any disagreement can be solved just by stop using the website. Your continuous use to the Website following the posting of modifications to this policy will probably be deemed your acceptance of these changes.
Call recording privacy statement
As part of our commitment to providing the best possible service to our customers we record all telephone calls answered in our contact centres. This helps us to identify ways that we can provide you with a better service.
We record calls:
For training and quality purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate
For reporting on the types and numbers of enquiries we receive
So we can find ways to simplify our service to you, and
To ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.
We understand your personal information is important and we are committed to protecting your privacy. We store the recordings securely for a minimum of four years after the date of the call and destroy them after this period.